Have a quick question for our team? Chat with us!

Have a question for us? Send us an email and receive a response from our team right to your inbox.

Would you like to speak to a live Customer Care representative? Give a member of our team a call!

Returns and Shipping Policy

Pre-Order Policy

Make a return or exchange

Privacy Policy

Local Steals and Deals

I need help with an existing order

I need help making a return or exchange

I need something else

I need help placing an order

Customer Care info

Contact Customer Care

Click here to exchange or return an order

How to exchange or return an order

How do I reset my password?

How do I create an account?

Account Management

What does BOGO mean?

How do I recommend a brand for future deals?

The item I want to purchase is out of stock. How can I be notified?

Where do you ship to?

General FAQ

How to Use the Self Serve Returns and Exchanges Portal

Return Policy

Can I exchange my order for a different style or size?

Final Sale items

Returns & Exchanges FAQ

How do I cancel my order?

How do I change my shipping address?

My order status is “unfulfilled”, what does that mean?

When will I receive my order?

How long before I receive my refund?

My billing address is incorrect

I received a delivery confirmation email but my order hasn't arrived

How can I find my order number?

Can more than one brand be included on an order?

Can I ship part of my order to a different address?

I received an incorrect, damaged or defective item- what do I do?

Orders & Shipping FAQ

How do I place an order?

How do I adjust my cart?

How do I use a gift card or promotional code?

Can I use more than one payment method at checkout?

How do I pay by credit/debit card?

What is Shop Pay?

Checkout FAQ

All articles