Click here to exchange or return an orderUpdated 6 months ago

To navigate to our self-serve returns portal, please click here.

Instructions for returns and exchanges

If you would like to return your purchase, please navigate to the returns portal here, and see below for further assistance with the return process.

• You will first be instructed to enter your order number and Zip Code.
• On the next page of the portal, please select which item in your order you wish to return. Items which are not available for return will be grayed out below the items which are returnable.
• Once you have selected the item for return or exchange, we will request a reason for the return and for details on what the issue with the product was.
• You will then be given a chance to review your return. If you are returning more than one product, you can add it at this time. If your return/exchange is complete, you can now submit it.
• Once submitted, you will be taken to a confirmation page which shows the details of the return. You can generate a QR code to scan at the post office when dropping the item(s) off, or choose to print the shipping label to send your purchase back. 
• Please affix your return label to the outside of your package and drop it off at your closest USPS location.

Please be advised that we offer free, prepaid return labels via our returns portal or by contacting our customer care team. If you choose to make a return outside of using one of our provided labels, we will not reimburse the return shipping costs. If you are using your own return label, please take note of the tracking number and let our Customer Care team know as soon as possible so your refund is processed without delays. In addition, for your protection you may want to insure your package against losses and request a delivery confirmation.

If you encounter any difficulties during the return/exchange process, please contact customer support.