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Returns and Shipping Policy

Pre-Order Policy

Make a return or exchange

Privacy Policy

Local Steals and Deals

<span id="isPasted" style="color: rgb(51, 51, 51); font-family: Tahoma, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">An &quot;unfulfilled&quot; order status indicates that your order has not yet been picked, packed, and shipped. Once your order has been picked and packed, a shipping label will be created and you&#x2019;ll receive a shipping confirmation email that contains your order&apos;s tracking information!&#xA0; After receiving your tracking number, please allow up to 48 hours for tracking to update from the courier. If you don&apos;t receive a shipping confirmation email within the timeline indicated at the time of purchase, please check your spam/junk folder.

An "unfulfilled" order status indicates that your order has not yet been picked, packed, and shipped. Once your order has been picked and packed, a shipping label will be created and you’ll receive a shipping confirmation email that contains your ord

My order status is “unfulfilled”, what does that mean?

Orders & Shipping FAQ

I need help with an existing order

I need help making a return or exchange

I need something else

I need help placing an order

Contact Customer Care

Click here to exchange or return an order

How to exchange or return an order

How do I reset my password?

How do I create an account?

Account Management

What does BOGO mean?

How do I recommend a brand for future deals?

The item I want to purchase is out of stock. How can I be notified?

Where do you ship to?

General FAQ

How to Use the Self Serve Returns and Exchanges Portal

Return Policy

Can I exchange my order for a different style or size?

Final Sale items

Returns & Exchanges FAQ

How do I cancel my order?

How do I change my shipping address?

When will I receive my order?

How long before I receive my refund?

My billing address is incorrect

I received a delivery confirmation email but my order hasn't arrived

How can I find my order number?

Can more than one brand be included on an order?

Can I ship part of my order to a different address?

I received an incorrect, damaged or defective item- what do I do?

How do I place an order?

How do I adjust my cart?

How do I use a gift card or promotional code?

Can I use more than one payment method at checkout?

How do I pay by credit/debit card?

What is Shop Pay?

Checkout FAQ

My order status is “unfulfilled”, what does that mean?Updated 8 months ago