We aim to get your order to you as soon as possible. If you need to cancel your order, please contact our Customer Experience team as soon as possible after placing your order. Thank you for understanding that in most cases your order will have alrea
We aim to get your order to you as soon as possible. If there is an error in your shipping address and you need to modify your order, time is of the essence. Please contact our Customer Experience team as soon as possible after placing your order. Th
An "unfulfilled" order status indicates that your order has not yet been picked, packed, and shipped. Once your order has been picked and packed, a shipping label will be created and you’ll receive a shipping confirmation email that contains your ord
All orders are shipped by the date indicated on each product's page. Once your order ships, you will receive a shipping confirmation email that contains the tracking number associated with your order. After receiving your tracking number, please allo
All refunds should reflect on your bank statement 7-10 business days after receiving your refund notification. If this is not the case and you do not see your refund within 7-10 business days, please reach out to our customer care team for additional
No worries! Your billing address is merely used as a security feature through your credit card to validate that you are the card owner. It cannot be changed after an order is placed. As long as your payment was successful and your shipping address is
Sometimes, packages will show as being delivered while they are in their final day(s) of transit. If you have received a delivery confirmation email, or the tracking details show your order as being delivered, please allow an extra 3 business days fo
Your order number can be easily located on the top-left corner of the confirmation page after placing your order. Order #LOSAD185221. Additionally, following the completion of payment, you will receive a confirmation email detailing your purchase. Yo
Absolutely! Please note that our shipping rates vary by brand depending on item size and weight. If you order from multiple brands, they will ship to you separately and may have separate shipping fees.
No. Shipping fees are calculated depending on the shipping information provided at checkout. Unfortunately, only one shipping address can be provided at the time of checkout, as a result, we are unable to ship your order to multiple different address
We only work with the most reputable brands of the highest quality but sometimes things can go wrong during shipping or handling. If your product arrives defective or damaged, or you received the wrong item, we want to help you. Please contact our Cu
